Privacy notice
Plain English, and shorter than most.
This website sets no cookies and runs no analytics. There is no Google Analytics, no advertising pixel, no tracking of any kind. We do not even load fonts from another company's server, so nobody but our own host ever sees that you visited.
Who we are
Kingsrow Studio builds websites for small businesses in the United Kingdom and Ireland. For data protection purposes we are the controller of the information described below.
Postal address available on request — write to us at the address below.
Email: hello@kingsrowstudio.com
If you contact us
When you email us we hold your name, your email address, anything else you choose to tell us, and our correspondence with you. We use it only to answer you and, if you go ahead, to build and look after your website. The lawful basis is that we need it to take steps at your request before entering a contract, and to perform that contract afterwards.
We keep enquiries that go nowhere for twelve months, then delete them. Records relating to actual work are kept for six years, because tax law requires it.
If you message us on WhatsApp
The WhatsApp button on this site opens a chat with our business number. WhatsApp is run by Meta, so your message and your phone number pass through their service under their own privacy policy. We use what you send only to answer you, and treat it like any other enquiry described above.
If you become a customer
Payments are handled by Stripe. When you pay, Stripe collects your card details directly; we never see or store your card number. We receive your name, email, business name, billing address and the record of each payment, which we need to run your account and keep our accounts. The terms of the service itself are on our terms of service page.
If you use the chat on this site
The chat button opens an assistant that answers questions about what we do. What you type in it is sent to our own server, answered by a language model run by Cloudflare, and forwarded to us on Telegram so that a person sees it. Nothing you type is used to train anybody's model.
Please do not put anything sensitive in the chat — it is there for questions about websites, not for personal or financial details. We hold the conversation only for as long as we need it to answer you, and no longer than twelve months. The chat stores nothing on your device: no cookie, no tracker, and the conversation disappears from your browser when you close the page.
If we contacted you first
We sometimes email businesses who have not heard of us, to offer to build them a website. We think it is only fair to say plainly how that works.
- We only write to business addresses on a company's own domain. We do not cold-email personal addresses such as Gmail or Hotmail.
- The contact details come from public sources: OpenStreetMap, public business directories, and the company's own website.
- Our lawful basis is legitimate interests — offering a relevant service to a business that may want it. We have weighed that against your interests and keep the volume low and the message short.
- Every email says who we are, gives our postal address, and tells you how to stop them.
To be removed, reply with the word "no". That is all it takes. You will not be asked why, and you will not hear from us again. We keep your address on a suppression list purely so that we never contact you by mistake in future — and we use it for nothing else.
Who else sees your information
Nobody, other than the companies that host our site, carry our email, run the chat and take payments as described above — Cloudflare, our email provider, Telegram, which delivers chat messages to us, Meta for WhatsApp messages, and Stripe for payments. We do not sell data, we do not share it with advertisers, and we do not pass it to other agencies. Our suppliers are bound to process it only on our instructions.
Your rights
Under the UK GDPR you can ask us to show you what we hold, correct it, delete it, restrict what we do with it, or hand it over in a portable form. Where we rely on legitimate interests, as with the emails described above, you can object at any time and we will stop.
Write to hello@kingsrowstudio.com and we will deal with it within one month.
If you are unhappy
Please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. If you are in Ireland, the Data Protection Commission at dataprotection.ie.
Changes
If we change how any of this works we will update this page and change the date below.